Solutions
Challenges
Human Errors.
It is necessary for most organizations to provide employees with access to electronic communication tools. This can also create the risk of inadvertently disseminating confidential and inappropriate information. By implementing certain policies and backing this with CCMS, you’ll lessen this risk and enable your organization to quickly identify policy violators.
CCMS will notify the proper parties of any inappropriate disclosure of a company’s intellectual property and trade secrets, as well as reduce the risk of unnecessary lawsuits. Its presence alone within your network will improve employee productivity and how daily business is conducted.
Legal.
Whether employees intentionally violate the internet policies or well meaning workers accidentally surf to an objectionable website, under the legal principle known as vicarious liability, an employer can be held responsible for the misconduct of employees even if the employer is unaware that there is a problem. A strong internet and email policy can help to protect employers from electronic communication tools misuse. But unless activity is being monitored, browsing, emailing and transferring of proprietary or copyrighted information can go undetected.
CCMS reinforces the policies held by a company by alerting the appropriate parties when internet use is abused or unauthorized files are released. And the indexing and archiving aspects of CCMS make it easy to retrieve any emails or conversations that may be required for legal reasons.
When communications are captured by CCMS, the information cannot be altered. Since they are all kept in the CCMS, any forged or tampered emails can be identified and compared to their original form.
Responding to Government Regulations.
CCMS addresses the many compliance regulations put in place by the government. These regulations require business records to be protected at all junctures, which prevents document tampering and destruction; promotes corporate accountability – especially when a company is involved in audits, investigations, litigation or other formal proceedings; and protects information exchanged through email and instant messaging. CCMS is designed to follow Control Objectives for Information and related Technology (COBIT).
Productivity.
Above all else, CCMS will increase the productivity within the work environment. Instead of an IT professional spending hours or days locating a misplaced email or IM conversation, CCMS’s convenient and easy to use archiving system enables someone with no IT experience to access the information quickly – making CCMS ideal for the company with a small or inexistent IT department. For those with an adequate IT department, CCMS allows the IT department to continue to keep up with daily tasks.
It is inevitable that employees will use the internet for periodic personal use, but employees are much less likely to abuse this privilege when use is being recorded and monitored by management.
Most employees tend to refrain from abusing internet privileges when they are aware their actions are being monitored, which in turn can improve productivity. To see the estimate amount of time spent and financial benefits according to your company profile, fill in the fields below.
| Number of Employees | Hourly Rate | Annual Salary | Personal Minutes on the Internet | ||
| ( please fill in only hourly rate or annual salary ) | (default:25) |
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| CCMS has the potential to save you each year for the number of employees at the salary/hourly rate specified above. | |||||
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